General Function:

Provides prompt, efficient and friendly customer service. Prepares various foods for the Market Grille and is responsible for all hot foods and cold foods including available heat-and-eat varieties.

Core Competencies

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Manager of Store Operations, Perishables, and Health Wellness Home; Food Service Manager; Market Grille Department Manager; Assistant Market Grille Department Manager;

Primary Duties and Responsibilities:

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
  • Makes an effort to learn customers’ names and to address them by name whenever possible.
  • Assists customers by: (examples include)
    • escorting them to the products for which they’re looking
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Prepares the cooking surfaces.
  • Prepares vegetables, sides, meats, breakfast foods and all menu items.
  • Places food in hot cases, monitors amounts, and refills as necessary.
  • Knowledgeable of all menu items and able to take guests’ orders
  • Prepares items for the upcoming shifts.
  • Ensures personal understanding of all aspects of the Market Grille.
  • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

  • Provides direct customer service when necessary.
  • Orders product and supplies when necessary or notifies department head of needs.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Must have the ability to do simple addition and subtraction; copying figures, counting and recording.
  • Must have the ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.

Education and Experience:

High school or equivalent experience. Six months or less of similar or related work experience.

https://hyvee.wd1.myworkdayjobs.com/en-US/HyVeeCareers/details/Market-Grille-Cook_R133728?primaryLocation=e46cdc99ed72010118b9ae8cd2fd0000

Cherokee Area Economic Development
201 West Main Street – Cherokee, Iowa 51012

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Mon – Fri: 9:00 am – 4:00 pm

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