Universal Banker IV at Cherokee State Bank

Job Overview
We are seeking a dynamic and experienced Universal Banker IV to join our financial services team. In this pivotal role, you will serve as a trusted financial partner, providing comprehensive banking solutions and exceptional customer service. Your expertise will drive customer satisfaction, foster long-term relationships, and promote the bank’s suite of financial products. This position offers an exciting opportunity to leverage your sales skills, deepen client relationships, and contribute to the growth of our community-focused bank.

Duties

• Engage with customers to identify their financial needs and recommend appropriate banking products and services, including loans, savings accounts, and investment options.
• Process various banking transactions accurately and efficiently, such as deposits, withdrawals, cash handling, debits & credits, and cashiering duties.
• Originate loans by assessing customer eligibility, gathering necessary documentation, and guiding clients through the loan application process.
• Manage customer relationships by providing personalized service, upselling relevant financial products, and ensuring ongoing satisfaction.
• Detect and prevent fraud by monitoring transactions for suspicious activity and adhering to security protocols.
• Utilize financial software to record transactions, update account information, and perform basic math calculations for balancing cash drawers and processing payments.
• Support branch sales initiatives by promoting banking services through proactive relationship management and cross-selling opportunities.

Qualifications

• Proven experience in financial sales, customer relationship management, or retail banking roles.
• Strong knowledge of banking operations including cash handling, cashiering, loan processing, and cash management.
• Excellent interpersonal skills with the ability to build rapport and trust with diverse customers.
• Proficiency in financial software applications and familiarity with 10 key typing for accurate data entry.
• Basic math skills essential for balancing accounts and performing transaction calculations.
• Ability to handle sensitive information discreetly while adhering to fraud prevention standards.
• High school diploma or equivalent; additional certifications in banking or finance are a plus. Join us as a Universal Banker IV and become a vital part of a team dedicated to empowering our customers through exceptional service and innovative financial solutions!

Pay: $25.00 – $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• Disability insurance
• Employee assistance program
• Flexible spending account
• Health savings account
• Retirement plan

Work Location: In person