300 Sioux Valley Drive, Cherokee, IA 51012
Full job description
Join Our Surgical Services Team!
Are you organized, detail orientated, and someone who enjoys helping others? Cherokee Regional Medical Center is looking for a friendly, dependable Surgery Clerk/Receptionist to join our Surgical Services Team!
In this role, you’ll help keep our surgical department running smoothly by coordinating procedures, communicating with patients and healthcare professionals and ensuring important details are in place for a positive patient experience.
If you enjoy working with people, staying organized and being part of a team that makes a difference, we’d love to hear from you!
POSITION SUMMARY:
The Surgery Clerk/Receptionist plays an important role in supporting patients, physicians, and the surgical team through accurate scheduling, clear communication, and administrative coordination. This position helps ensure surgical procedures are scheduled efficiently, necessary documentation is completed and patients and staff have the information they need.
ESSENTIAL FUNCTIONS:
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Schedule and coordinate surgical procedures according to surgeon, operating room, facility, and patient requirements.
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Obtain and verify accurate patient demographic, insurance, procedure, and physician information.
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Coordinate surgery dates and times with surgeons, physician offices, operating room personnel, anesthesia, and other departments as appropriate.
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Enter and maintain surgical schedules accurately within the electronic medical record (EMR).
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Confirm required preoperative testing, medical clearances, consents, orders, and other documentation are completed prior to surgery.
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Communicate preoperative instructions, arrival times, location information, and other scheduling details to patients and/or their representatives.
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Contact patients and physician offices regarding scheduling changes, cancellations, delays, or missing information.
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Coordinate procedure changes and communicate updates promptly to all affected departments and personnel.
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Maintain accurate records and ensure documentation is complete and available for scheduled procedures.
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Assist with insurance verification, authorization, referrals, and other financial or administrative requirements as applicable.
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Monitor upcoming surgical schedules for missing information or potential scheduling conflicts.
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Maintain confidentiality of patient information in accordance with HIPAA and organizational policies.
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Answer telephone calls, respond to messages, and direct questions to the appropriate department or provider.
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Provide courteous and professional customer service to patients, families, physicians, and staff.
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Assist with daily clerical and administrative functions within the surgical services department.
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Identify scheduling issues or discrepancies and escalate them appropriately.
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Follow established policies, procedures, infection-control standards, and regulatory requirements.
What We’re looking for:
We’re looking for someone who is dependable, organized, and enjoys working in a team-focused environment.
Education:
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Preferred: High school diploma or equivalent
License/Registration/Certification:
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BLS Certification required within 30 days of employment.
Experience:
Preferred:
- Previous experience in surgical scheduling, perioperative services, hospital admissions, or a physician practice.
- Experience with medical terminology.
- Familiarity with insurance verification, prior authorization, and referral processes.
- Experience working with an EMR.
Knowledge/Skills/Abilities:
Excellent written and verbal communication skills, required.
Ability to maintain quality, safety, and/or infection control standards.
Strong attention to detail.
Highly developed problem-solving and organizational skills.
Ability to prioritize work and stay calm under pressure.
Ability to adapt to varying work volumes and frequent interruptions to workflow.
Ability to prioritize to meet deadlines on daily work and special projects.
Must be able to work independently with minimal supervision.
Ability to learn and use various computer programs.
Why Cherokee Regional Medical Center?
At Cherokee Regional Medical Center, you’ll be part of a team of more than 400 dedicated professionals who take pride in providing quality, compassionate care to the communities we serve.
We offer competitive wages and a variety of employee benefits, including paid time off, health, dental and vision insurance, life insurance, short and long term disability, retirement programs, tuition assistance, flexible spending accounts, an Employee Assistance Program, free Fitness Center membership, and health and wellness programs. Benefits are subject to position eligibility.
Ready to make a difference behind the scenes in patient care? We’d love to have you on our team!